Service Policy

This website is operated by XMASTER FITNESS PTE. LTD. (UEN 202626135M), referred to in these Terms as “we”, “us” and “our”.

With 15 years of experience in manufacturing free weight training equipment, XMASTER specialises in products designed for strength training. As part of its international expansion, XMASTER has established operations in the United States and Europe. XMASTER FITNESS PTE. LTD. was incorporated in Singapore on 10 June 2026, marking a further step in the brand’s international development. The Singapore company serves customers through locally stocked products and selected pre-orders, supported by XMASTER’s manufacturing experience and international network.

These Terms of Service govern your access to our website and your purchases from us. They should be read together with our Shipping Policy, Returns and Refunds Policy, and Privacy Policy, available on this website. By using the website or placing an order, you agree to these Terms. If you do not agree, please do not use the website or place an order.

SECTION 1 ONLINE STORE TERMS

You must have the legal capacity to enter into a binding contract to place an order. If you order on behalf of a company or other organisation, you confirm that you are authorised to bind that organisation.

You must not use our website or products for any unlawful purpose, infringe another person's rights, or introduce viruses, malicious code or other material that may damage or disrupt our systems.

SECTION 2 GENERAL CONDITIONS

We may restrict access to the website or refuse a transaction where reasonably necessary to prevent fraud, comply with law, protect security, or address a material breach of these Terms. Any cancellation of an order already paid for will be handled in accordance with these Terms and applicable law.

You must not reproduce, distribute, sell or commercially exploit our website content without our written permission, except as permitted by law. Product names, logos and other intellectual property remain the property of their respective owners.

Payment processing may be provided by third-party payment providers. Please follow the payment instructions shown at checkout and do not send full card details by email. Our handling of personal information is described in our Privacy Policy.

SECTION 3 ACCURACY COMPLETENESS AND TIMELINESS OF INFORMATION

We take reasonable care to keep product descriptions, specifications, prices and availability accurate. If information is unclear, please contact us before ordering, particularly for equipment dimensions, compatibility, installation requirements or intended use.

Images are illustrative. Colours may vary with screen settings, and accessories shown in images are included only where stated in the product description or agreed order specifications. Such variations do not remove your rights if goods fail to match their description or agreed specifications.

General training information on the website is provided for information only and is not personalised medical or professional advice.

SECTION 4 MODIFICATIONS TO THE SERVICE AND PRICES

We may update our product range, website features and advertised prices from time to time. Price changes apply to future orders and do not change the price of an order we have already accepted, unless you agree otherwise or a pricing error is handled under Section 11.

The applicable currency and product price will be shown at checkout or in your quotation. Applicable taxes, delivery charges and any agreed installation or special-handling fees will be disclosed before payment.

We may temporarily suspend website access for maintenance or security reasons. This does not remove our obligations in respect of accepted orders or refunds due to you.

SECTION 5 PRODUCTS OR SERVICES

Products are subject to availability. Pre-order, customised and made-to-order products will be identified on the product page or in your quotation. Please check the specifications and delivery arrangements before payment.

We fulfil orders using Singapore inventory and selected shipments from partner factories in China. Estimated processing and delivery times, delivery charges, access requirements and arrangements for bulky equipment are set out in our Shipping Policy and any specific arrangements agreed before payment. Assembly and installation are included only where expressly stated.

For standard, non-customised items, eligible change-of-mind returns may be requested within 14 calendar days of delivery, subject to the conditions in our Returns and Refunds Policy. Standard pre-orders may be cancelled for a full refund before dispatch. Once dispatched, standard non-customised pre-order items are subject to the same 14-day return conditions and return-cost rules.

Restrictions for customised or made-to-order items will be disclosed before payment. Once production of a customised item has begun, change-of-mind cancellations and returns are not accepted. Your rights concerning defective, incorrect or non-conforming goods remain unaffected.

If a pre-order is delayed beyond the delivery timeframe agreed at purchase, we will contact you with an updated estimate. You may agree to the revised timeframe or cancel undelivered items for a refund, including associated delivery charges, as set out in our Returns and Refunds Policy.

Use equipment only for its intended purpose and in accordance with the manufacturer's instructions, safety guidance and stated limits. Any express product warranty will be described in the relevant product information or warranty documentation. These Terms do not replace that warranty or your statutory rights.

SECTION 6 ACCURACY OF BILLING AND ACCOUNT INFORMATION

Please provide complete and accurate contact, billing and delivery details and keep them up to date. You are responsible for maintaining the confidentiality of your account credentials and notifying us promptly of suspected unauthorised use.

Submitting an order is an offer to purchase. An automated acknowledgement confirms receipt only. We accept your order when we send an express acceptance or dispatch confirmation, whichever occurs first, unless a separate written agreement specifies otherwise.

We may decline an order before acceptance because of stock shortages, delivery restrictions, suspected fraud, payment problems or a material listing error. We will notify you using the contact details supplied and refund any payment collected for items we cannot supply. We will not substitute products or make material changes without your agreement.

Accepted orders may be cancelled only as permitted by these Terms, an agreed order condition or applicable law. Eligible cancellation refunds will be initiated to the original payment method within 5 business days of confirming the cancellation, in line with our Returns and Refunds Policy. Your bank or payment provider may require additional processing time.

SECTION 7 OPTIONAL TOOLS

We may make third-party tools available through the website. These tools may be subject to the provider's separate terms and privacy practices. Please review them before use.

Where a tool is independently provided by a third party, we do not control its operation or guarantee continuous availability. This does not exclude any responsibility we have under applicable law or our obligations concerning services we have agreed to provide.

SECTION 8 THIRD PARTY LINKS

Our website may contain links to independent third-party websites. A link does not by itself imply that we endorse the website or its products. Please review the third party's terms and privacy policy before using its services.

We do not control independent third-party content or transactions. This clause does not limit our obligations for products or services you purchase from us.

SECTION 9 USER COMMENTS FEEDBACK AND OTHER SUBMISSIONS

You retain ownership of reviews, feedback, photographs and other content you submit. By submitting content for public display on our website, you grant us a non-exclusive, royalty-free licence to display, reproduce and reasonably format that content for operating and promoting our website and products, subject to applicable privacy law and any consent required by law.

Private customer-service messages, order information and personal data are handled under our Privacy Policy and are not treated as public submissions merely because you contact us.

You confirm that you have the rights needed to submit the content and that it is accurate to the best of your knowledge. Content must not infringe intellectual property or privacy rights, contain unlawful or abusive material, impersonate another person, or introduce malicious code.

We may remove content that violates these Terms or applicable law. We are not obliged to publish submissions or pay for unsolicited ideas unless separately agreed in writing.

SECTION 10 PERSONAL INFORMATION

Our collection, use, disclosure and protection of personal information are described in our Privacy Policy, available on this website. Please read it before submitting personal information or placing an order. Privacy enquiries may be sent to service@xmasterfitness.sg.

SECTION 11 ERRORS INACCURACIES AND OMISSIONS

We may correct errors in descriptions, pricing, promotions, shipping charges or availability. If an error materially affects your order, we will contact you promptly and explain the available options.

We will not charge a higher price or supply a materially different item without your agreement. Before acceptance, you may confirm a corrected order or cancel for a full refund. After acceptance, we will honour the agreed order unless you agree to a change or cancellation, or applicable law permits another outcome.

SECTION 12 PROHIBITED USES

You must not use the website to commit fraud, violate applicable law, infringe intellectual property rights, harass or threaten others, submit deliberately misleading information, distribute malware, gain unauthorised access, or interfere with security or website operation.

You must not collect another person's personal information without lawful authority, send unsolicited spam through our services, or use automated access in a manner that disrupts the website or circumvents access controls.

We may suspend access reasonably necessary to investigate or stop prohibited conduct, without affecting rights or remedies that cannot lawfully be restricted.

SECTION 13 DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We take reasonable care in providing our website and services, but cannot promise that website access will always be uninterrupted or free from technical errors. Please keep your own copies of order confirmations and other important records.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or restricted. Nothing excludes mandatory rights relating to product quality, fitness for purpose, conformity with description or remedies for defective goods.

Subject to those protections and only to the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable when the relevant contract was made. For purchases made for business purposes, we exclude liability for indirect or consequential loss and loss of profit, revenue or business opportunity only where that exclusion is lawful and reasonable.

We remain responsible for performing our contractual obligations and providing remedies required by law. Product misuse, unauthorised alteration or failure to follow instructions may affect a claim only to the extent relevant to the cause of the problem and permitted by law.

SECTION 14 INDEMNIFICATION

To the extent permitted by applicable law, you are responsible for reasonable losses and costs arising from third-party claims directly caused by your unlawful conduct, infringement of third-party rights or material breach of these Terms.

This clause does not require you to indemnify us for our own negligence, breach of contract or unlawful conduct, or impose an obligation that is unlawful or unreasonable. We will take reasonable steps to mitigate losses and notify you of a relevant claim.

SECTION 15 SEVERABILITY

If a provision of these Terms is found invalid or unenforceable, it will apply only to the extent permitted by law or be severed where necessary. The remaining provisions will continue to apply, so far as legally possible.

SECTION 16 TERMINATION

You may stop using the website at any time. Closing an account or stopping website use does not by itself cancel an accepted order; order cancellations are governed by our Returns and Refunds Policy and applicable law.

We may suspend or terminate website access for a material breach of these Terms or where required by law. Where reasonably practicable, we will explain the reason and allow an opportunity to resolve the issue. Immediate action may be necessary for fraud, security risks or unlawful conduct.

Termination does not affect accrued rights, outstanding payment obligations, refunds due, product warranties or statutory remedies.

SECTION 17 ENTIRE AGREEMENT

These Terms, the policies referred to in them and the specific order terms agreed with you form the agreement concerning your website use and purchases. For delivery and returns, the relevant Shipping Policy or Returns and Refunds Policy provides the detailed arrangements.

Specific terms expressly agreed in writing for your order take precedence over conflicting general terms, subject always to mandatory law. Nothing in this clause excludes liability for misrepresentation or removes rights arising from statements on which you are legally entitled to rely.

A delay in enforcing a right does not waive that right. Any waiver must be expressly given and applies only to the particular circumstances stated.

SECTION 18 GOVERNING LAW

These Terms and contracts for purchases from us are governed by the laws of Singapore. Disputes may be brought before the competent courts or tribunals of Singapore, subject to any mandatory rights you may have to bring proceedings elsewhere.

If you are a consumer, nothing in these Terms deprives you of protections that apply mandatorily under the law applicable to your purchase. Please contact us first so that we can try to resolve any concern promptly; this does not restrict your right to seek other remedies.

SECTION 19 CHANGES TO TERMS OF SERVICE

We may update these Terms by publishing a revised version on this website. Material changes will be identified on the website or otherwise notified where required by law. Changes apply prospectively from the stated effective date or, if none is stated, from publication.

The version in effect when we accept your order applies to that order, unless you agree to a change or a change is required by law. Continued website use after revised Terms take effect constitutes acceptance for future use only and does not remove rights already accrued.

SECTION 20 CONTACT INFORMATION

For questions about these Terms, your order or our policies, please contact us:

Company name: XMASTER FITNESS PTE. LTD.
Unique Entity Number (UEN): 202626135M
Email: service@xmasterfitness.sg
Telephone: +65 8274 4828
Registered office: 9 Scotts Road, #04-01, Pacific Plaza, Singapore 228210

For returns, please contact us first to obtain the correct return address and instructions. The registered office is not an authorised return destination unless we expressly confirm this in writing.